Question#:

When is my rent due each month?

Answer:

Rent is due on the first of every month with a grace period until the 5th of the month.
Rent payments can be made through the following channels.
1. Online at MAACAP.COM
2. Mail 643 E 71st St Chicago, IL 60619
or 199 LEE ave STE 955 Brooklyn NY 11211

Question#:

How do I reach management after hours if I need immediate assistance?

Answer:

MAA Capital Management has a 24/7 response team to respond to emergencies after hours. To contact management after hours please call our main office line at 773-966-5275 OR 212-547-9411 and dial option 9 followed by your state for immediate assistance.

Question#:

How do I obtain an additional fob key?

Answer:

There is a $75 charge per key . Payment can be made online when logging into your resident’s account, or a check can be MAiled to MAA Capital Management 643 E 71st St Chicago, IL 60619 Once the payment reaches management, a key will be provided by the property manager of the property

Question#:

I have a furniture delivery. Do I need to provide insurance documents?

Answer:

Yes, if you have a furniture delivery or a subcontractor doing work in your apartment they do need to provide a COI.
Please contact management to obtain a sample COI for your building so your movers or contractor will know your building’s requirements.

Question#:

How do I submit a maintenance request to management?

Answer:

Maintenance issues should be submitted to management via our ticket system online. You need to log into your resident’s account and create a maintenance ticket. or by calling management office and hit option 3
As soon as a ticket comes up in our system someone from our maintenance team will reach out to you to answer your question or schedule a time for the maintenance tech to come by to do the repair.

Question#:

I want to authorize a guest to receive access to my apartment.

Answer:

If you want your family member or friend to receive access to your unit when you are not home, you need to add them as an ‘authorized guest’ on your resident’s account login and add that person as an authorized guest to your account so the management knows that you provided access.

Question#:

If my spouse or partner is not on the lease but lives with me, does he/she have all rights as a tenant?

Answer:

If you have an additional occupant living with you that you would like him/her to have access to all websites and building services, you may want to add them as an approved occupant to your lease. An approved occupant will go through a minimal approval process and will then receive the same rights as a tenant. Feel free to reach out to our leasing department for more information on this.

Question#:

My housekeeper/dog walker is on schedule to come on a daily/weekly schedule. How can she/he obtain access to my apartment?

Answer:

If you would like your housekeeper or dog walker to receive access to your unit daily, you may add them as an authorized guest on your resident’s account

Question#:

What are the specification of washer dryer in my building?

Answer:

Washer/Dryers all properties what are equipped with a washer / dryer all tenants will have to contact the management office in order to receive a reusable wash card to be able to use the washer / dryer please contact the management office

Question#:

How do I reserve a room or rentable amenity room for a private gathering?

Answer:

If your building has rentable rooms/areas, you can reserve them through your management office.